Keep all your receipts and make a claim. Don't panic, you have 15 days to do so.
As with any insurance contract, if you wish to benefit from your Assur'Glisse cover, you must follow a claims declaration procedure, which must be initiated within 15 days of the accident, and includes the submission of supporting documents. This procedure is administered by our insurance broker WTW Montagne.
WTW Montagne will be your point of contact throughout the processing of your claim.
REMINDER: Assur'Glisse insurance policies exempt you from paying in advance the costs of search and rescue and initial medical transport (barquette, ambulance, helicopter). The cost of on-slope rescue is paid directly to the Municipality in which your resort is located, and the cost of medical transport is paid directly by the insurer to the transport services that have taken charge of you. If a transport company has asked you to pay an invoice, this is not normal. Report it as a matter of urgency to the resort and to WTW Montagne.
If necessary, the first-aid office (ski patrol) at your ski resort or its sales department, as well as the medical centre or the various service providers you have met, can issue you with duplicates of certain documents. Don't hesitate to ask.
Whenever possible, you should make your claim via the WTW Montagne website. At the end of the claim process, you will be given a claim number, which you can then use for all correspondence with Customer Services.
Click on the image or on the button below, and on the landing page, use the "Report your claim" button.
You can download a claim form, fill it in and send it by email or post to Customer Services.
#PATIENCE Claims are recorded and processed by Customer Services in the order in which they are received. Don't worry if you don't receive any news immediately after submitting your claim online. You will receive confirmation of your claim when it has been processed by an administrator, and it can take several days to open a claim during the peak season
WTW Montagne Customer Service is available Monday to Friday, 9am to 5pm // +33 (0)9 72 72 22 45
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